Shipping policy

Order processing

Orders are normally processed and handed to the carrier within 1–2 business days. Processing time is separate from the carrier’s delivery time.

Shipping charges and delivery

Available shipping options and charges are shown at checkout. Delivery times vary depending on your destination and the shipping service selected. Carrier delivery estimates are not guaranteed.

Shipping address

Please check your shipping address carefully before completing your order. If you notice an error, contact us as soon as possible with your order number. Address changes may not be possible after an order has shipped.

Delivery issues

If your package is delayed, missing, or marked as delivered but cannot be located, contact us with your order number. We can help review the tracking information and carrier delivery details.

Items damaged in transit

If your item arrives damaged, contact us within 7 days of delivery. Include your order number and a description of the damage. Please contact us before returning the item. Damaged-item claims are handled according to our refund policy.

Exchanges

Exchanges are available in store only and are subject to the terms of our refund policy. We do not accept exchanges by mail.

Contact

For shipping questions or help with an order, use our Contact Us page and include your order number.