Refund policy

All sales are final, except for the exchanges and damaged-item claims described below, and where applicable law requires otherwise.

Exchanges

Exchanges are available in store only and are subject to a 20% restocking fee. Please contact us before bringing your item to the store, and bring your order number or receipt as proof of purchase. We do not accept exchanges by mail.

Gift cards and sale items are not eligible for return or exchange, except where applicable law requires otherwise.

Items damaged in transit

If your item arrives damaged, contact us within 7 days of delivery. Include your order number and a description of the damage.

Contact us before shipping the damaged item back. Once we receive and inspect it, we will provide a replacement if one is available. If a replacement is unavailable, we will refund the item’s full purchase price.

Refund processing

We will notify you when your return has been received and inspected, and whether your refund or replacement has been approved.

Approved refunds will be processed to your original payment method within 7 business days. Your payment provider may require additional time to post the credit.

Return shipping

Contact us for return instructions before sending an item back. You are responsible for return shipping costs. Original shipping charges are non-refundable and will be deducted from any refund, except where applicable law requires otherwise.

Delivery times for replacement or exchanged items may vary by location.

Lost or stolen packages

Varsity Goods is not responsible for packages that the carrier confirms were delivered to the address provided at checkout, except where applicable law requires otherwise.

If you cannot locate a package marked as delivered, contact us. We can provide the delivery confirmation, tracking information, and carrier details to help you investigate.

Contact

For an exchange, damaged-item claim, or order question, use our Contact Us page and include your order number.